We want you to love what you ordered! But if something’s not right, we’re here to help.

To request a return or exchange due to damage, please make sure to record an unboxing video. This means filming the entire process—from opening the sealed package to revealing the product—without any pauses, edits, or filters. This helps us understand exactly what went wrong.

Without this video, we won’t be able to accept return requests for damaged items.

Please note: We do not offer returns or exchanges if you simply don’t like the product.

Also, we can’t accept returns for items that were damaged after they arrived.

If your return is approved, just send the product back in its original condition along with all the original packaging (including the jewelry boxes).

Once we receive the product, please allow 2 business days for your refund to be processed. The amount will be credited back to the same bank account used for your purchase.

Thanks for shopping with us!